Help with Stanford Tickets app - Printable Version
+- The CardBoard (https://thecardboard.org/board)
+-- Forum: C-House! (https://thecardboard.org/board/forum-4.html)
+--- Forum: The CardBoard (https://thecardboard.org/board/forum-5.html)
+--- Thread: Help with Stanford Tickets app (/thread-24536.html)
+- The CardBoard (https://thecardboard.org/board)
+-- Forum: C-House! (https://thecardboard.org/board/forum-4.html)
+--- Forum: The CardBoard (https://thecardboard.org/board/forum-5.html)
+--- Thread: Help with Stanford Tickets app (/thread-24536.html)
Help with Stanford Tickets app - 81alum - 10-31-2023
As many of you know, Stanford switched ticketing apps last summer, and tomorrow's WBB exhibition game is the first game I will have attended since. My problem is that I cannot seem to install the new Stanford Cardinal app on my phone. I have an older Samsung Galaxy 8, and when I try to install the app the text blows up to enormous size so I cannot even see the buttons to push. For that matter, it was a nightmare even finding the app off the Google Play store to install it in the first place--there are hundreds of Stanford apps and it is not obvious which one is correct.
Do any of you have link to the correct app, and have you had success installing it on an older android phone?
The Stanford Mobile Ticketing Guide doesn't even mention how to obtain and install the app in the first place.
Any help would be appreciated....
UPDATE:
The Stanford ticket people were quite helpful and texted me the ticket so I could bypass the app and the whole rigamarole.
RE: Help with Stanford Tickets app - CompSci87 - 10-31-2023
I didn't have as big a problem with the app as you did, but I did run into some problems.
It's very nonobvious how to navigate to where you can see your tickets. The obvious places to go for tickets are only to buy more tickets, not to view what you already have. You have to click on your name near the upper right and select "tickets" from *that* menu. (If your name isn't there, you have to log in.)
Also there is a bug where sometimes you get stuck on a screen where the app's back button doesn't work, there is no menu in the app to go elsewhere, and the Android back button exits the app. You have to kill the app and restart it to go anywhere else. I reported this bug months ago, and got a prompt reply saying they knew and would fix it. But it's not fixed yet.
I think the Stanford ticket people are trying their best, but the company that makes the app is not doing so great.
RE: Help with Stanford Tickets app - PVTree - 10-31-2023
I had issue with accessing tickets for the soccer game. I called the ticket office and they will have tickets waiting for me at will call.
RE: Help with Stanford Tickets app - 82lsju - 10-31-2023
(10-31-2023, 01:03 PM)CompSci87 Wrote: I think the Stanford ticket people are trying their best, but the company that makes the app is not doing so great.
Quote:Leading organizations worldwide rely on vivenu as their primary event ticketing partner to make ticketing their most important business asset. Its tech-leading platform allows organizers to do their ticketing in the way they desire with a suite of customization features, an API-first approach, and flexible booking journeys. vivenu, is backed by $65M in venture capital funds from industry leaders such as Activant Capital and the owners of the San Francisco 49ers. The team is trusted by thousands of customers including brands like Cornell University, FC Schalke 04, Lake Placid FISU World University Games, and the Special Olympics. vivenu has offices in Tampa Bay and New York City in the United States, as well as Düsseldorf and Darmstadt in Germany to serve its clients across the world.
https://vivenu.com/blog/vivenu-to-team-up-with-stanford-athletics-to-transform-ticketing-and-elevate-the-fan-experience
LinkedIn shows them with ~90 employees
https://www.linkedin.com/company/vivenu-gmbh/people/
on their website they say
- they have 37 job openings (unclear when this was updated as the job listing shows less than 37)
- were founded in 2018