(05-14-2014, 09:51 AM)garvin link Wrote:There will be people in the Justice Department who point out that in many places in the United States, this will reduce the alternatives to cable from three (Dish/DirecTV/AT&T) to two. That may not sound like much to you, but Justice once went after the breakfast-cereal industry on the grounds that behind all the zillions of brands stood just six major companies.
I went to Chili's for dinner. Thirty years ago, my wife and I used to go to Chili's in Cupertino, across the street from Vallco. Truly incredible fries, great food and across-the-board comely waitresses. Hour-long waits, minimum, even on Tuesday nights.
Then Brinker bought Chili's. And the race for profits was on. And the descent was rapid. Everything became anywhere from a little to a lot worse. Fries, meh. Chips and "salsa"...I don't know what you call the watery stuff that left a thin film on the chip, but I wouldn't call it "salsa." The alcohol-free margarita seemed like whipped air more than anything else. And the "fajita" nachos was some kind of inedible ground mystery meat.
True story: four years ago, my family of four were at a sports event, went to a Chili's afterward. Waitress got
all four of our orders wrong, and then when they redid them, two were
still materially incorrect. We declined the dinner, I paid the bill, tipped adequately, thanked them and drove down the street to IN-N-Out where we got a very satisfying meal in 10 minutes for 1/3 the price.Â
I sent copies of both receipts along with a history of the incidents to the owner of In-N-Out and the CEO of Brinker. Both got back to me with free food coupons and a letter of thanks (in the case of In-N-Out) and a letter of apology (in the case of Chili's).